FAQs
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Definitely! Our trip packages are designed to be a “starting point” for the itinerary you ultimately choose. These suggested itineraries are based on our own knowledge, destination experience, and guest preferences! You can book a trip exactly as it appears on our website, or you can work with one of our expert Travel Consultants to customize it to your schedule, interests, and budget.
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We do not include international airfare because we have discovered that our guests frequently prefer to arrange their own flights using frequent-flyer miles or other means.
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This is determined by your itinerary. Most of the time, we use knowledgeable local guides who live in the area they are showing you around. They are experts who can be relied on to provide you with the best experience possible. They know where to take you for sightseeing and the best views, which restaurants to recommend, and when to go to popular attractions to avoid crowds.
Where we use local guides, each park, or region will usually have a different guide. Though your guide may change, the quality of the guiding will remain consistent, and you can expect the guides to be friendly, professional, and knowledgeable at all times.
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We are happy to assist you in obtaining the necessary visas for your trip, but guests are usually required to do so on their own. Please consult with your Travel Consultant about visa requirements and any other concerns you may have.
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Our trips typically include all services beginning with the arrival of your plane at your destination, where a representative will be waiting for you. Accommodation, transfers, regional and local flights, and activities are all pre-arranged and included. Unless otherwise specified, our destinations are only for breakfast.
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Do not take anything with you that is not replaceable or anything that you would be devastated to lose! Most airports today do offer plastic wrapping of bags for a small fee. If you will be traveling in vehicles and small aircraft with limited luggage capacity, it is a requirement that you have a soft bag without wheels. Maximum weight 15kg (33lbs). This weight allowance includes hand luggage. No hard suitcases will be allowed! Luggage restrictions vary between airlines/countries and aircraft. Please check with your travel consultant with regard to weight restrictions and quantity/size of bags permitted.
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Yes, you are going to a photographer’s paradise wherever you go in Kenya so do take plenty of memory cards to record your trip. They will not always be readily available everywhere you go. So to avoid disappointment take a lot with you as well as spare batteries for flashes etc.
Yes, a good pair of strong binoculars is a must on safari, especially if you are a keen birder or “twitcher”. Trust us, we know.
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Although tap water may be fine in most areas for bathing and brushing teeth, we recommend that you drink bottled water at all times.